Cancellation and refunds

DRAFT. This page is a working explanation, not a finished legal document. Have a New Jersey attorney review it before anyone relies on it.

ServiceBridge is a marketplace. Sitters are independent. They are not employees of ServiceBridge.

Before a card is captured, cancellation releases the hold. If no card processor is connected, nothing is charged.

If a payment was captured more than 48 hours before the start date, the booking amount is refunded.

Inside 48 hours, half is recorded for the sitter and half is refunded. After the start date, there is no automatic refund. Open a dispute instead.

Qualified-lead fees, if that pricing model is turned on, can be refunded or credited for duplicates, spam, missing consent, the wrong category, or an unreachable contact inside the refund window. A lead that was valid and simply did not convert is not refunded. Stale leads receive a credit, not cash, inside the window.